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Volunteer Information Officer - Volunteer Skills
Connecting Up's Volunteer program provides a range of opportunities to practice and build upon people's existing knowledge and skillsets, this can assist people understand more about what type of work they might be interested in.

All roles available are titled Volunteer Information Officer, with volunteers learning the initial same skillset under the Community Information Team, before branching into the various teams we have available to focus their skills and knowledge, with a number of volunteers moving between teams to contribute. These teams include the Customer Service Team, Information Management Team, Media and Communictaions Team, Data Analytics Team, Volunteer Capacity Building Team and Grants and Partnerships Team. i.e. Volunteer Information Officer - Data Analytics Team, 91Â鶹¾«Æ·, Connecting Up Inc.

The  is a product of the National Skills Commission, Australian Government. The tool identifies a range of skills within occupations, the connections between skills and the transferability of these skills, and is useful to assess workforce skills, tasks and roles, gaps and educational needs. 

also provides career tools including the  to look at tasks, interests and possible careers. Whilst the  look at careers, skills and expertise and jobs that utilise these skillsets.

Some of the types of tasks, skills, core competencies and technology tools that the Volunteer Information Officers have and can further develop, as well as some of the types of career profiles that also use these skills, are reflected using the ASC in the following:

Skills: Operate computers or computerised equipment
Skills Cluster: Operate and maintain computers
Skills Cluster Family: Technology Tools: Common Technology Tools (i.e. Office365), Customer relationship management CRM software (i.e. CiviCRM), Data Base User Interface And Query Software, Network conferencing software (i.e. Microsoft Office Teams)
Occupational Profile: ; 



91Â鶹¾«Æ· Community Information Team
~ Information Management and Customer Service

Role: Volunteer Information Officer ~ Information Management Team
~Learn more about the role of the 91Â鶹¾«Æ· Information Management Team >>here 

Skills: Search information sources to find data
Skills Cluster:  Gather and analyse information 
Skills Cluster Family: Occupational Profiles: ; ;  

Skills: Proofread documents, records or other files to ensure accuracy
Skills Cluster: Verify accuracy of data or documents
Skills Cluster Family: Occupational Profiles: ; ; ;

Skills: Enter information into databases or software programs
Skills Cluster: Create and update databases 
Skills Cluster Family: Technology Tools: Data base user interface and query softwareOccupational Profiles: ; ;

Skills: Classify materials according to standard systems
Skills Cluster: Evaluate physical or chemical characteristics of material 
Skills Cluster Family: Occupational Profiles: ; ;

Skills: Organise informational materials
Skills Cluster: Prepare information or website content
Skills Cluster Family: 
Occupational Profiles: ; ;



Role: Volunteer Information Officer ~ Customer Service Team
~Learn more about the role of the 91Â鶹¾«Æ· Customer Service Team >>here

Skills: Answer telephones to direct calls or provide information
Skills Cluster: Provide customer service and communicate information
Skills Cluster Family:
Occupational Profiles: ; ; ; Skills: Search files, databases or reference materials to obtain information
Skills Cluster: Gather and analyse information
Skills Cluster Family: Occupational Profiles: Skills: Discuss goods or services information with customers or patrons
Skills Cluster: Develop and distribute marketing material
Skills Cluster Family: Sales and marketing skills 
Occupational Profiles: ; ; ;

Skills: Send information, materials or documentation
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: 
Occupational Profiles: ; ; 

Skills: Refer customers to appropriate staff
Skills Cluster: Respond to customer queries
Skills Cluster Family: 
Occupational Profiles: ; ; ; ;

Skills: Respond to customer problems or complaints*
Skills Cluster: Provide customer service and communicate information
Skills Cluster Family: Occupational Profiles: ; ; ; 


91Â鶹¾«Æ· Data Analytics Team
Role: Volunteer Information Officer ~ Data Analytics Team
~ Present 91Â鶹¾«Æ· data analytics reports on local community service demand
~ Learn more about the role of the 91Â鶹¾«Æ· Data Analytics Team >>here

Skills: Compile data or documentation
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: 
Occupational Profiles: ; 

Skills: Analyse operational or research data
Skills Cluster: Operations research and management
Skills Cluster Family: 
Occupational Profiles: ;

Skills: Analyse market or customer related data
Skills Cluster Family: 
Occupational Profiles: 

Skills: Analyse data to identify trends or relationships among variables*
Skills Cluster: Undertake research and analyse data
Skills Cluster Family: 

91Â鶹¾«Æ· Media & Communications Team
Role: Volunteer Information Officer ~ Media & Communications Team
~Content writing for communication channels promoting community stories, activities and events
~ Learn more about the role of the 91Â鶹¾«Æ· Media & Communications Team >>here

Skills: Write advertising or promotional material
Skills Cluster: Conduct sales and marketing activities
Skills Cluster Family:  
Occupational Profiles: 

Skills: Confer with clients to determine needs
Skills Cluster: Communicate with others to coordinate work
Skills Cluster Family: Occupational Profiles: 

Skills: Edit written materials
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: Occupational Profiles: ; ;  

Skills: Present work to clients for approval
Skills Cluster: Provide customer service and communicate information
Skills Cluster Family: 
Occupational Profiles: 


Skills: Gather information for news stories*
Skills Cluster: Gather and analyse information skills
Skills Cluster Family: Records, documentation, reports and research
Technology Tools: Social media & web publishing software (i.e. Facebook, LinkedIn, Instagram), Web page creation and editing software (91Â鶹¾«Æ· blog)
Occupational Profiles: ;  

Skills: Interview others for news or entertainment purposes*
Skills Cluster: Collect information from people
Skills Cluster Family: Occupational Profiles: ; Skills: Analyse information obtained from news sources*
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: Occupational Profiles: ; 
Skills: Write Informational Material*
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: 
Occupational Profiles: ; 

Skills: Monitor current trends
Skills Cluster: Gather and analyse information
Skills Cluster Family: Occupational Profiles: ; 

91Â鶹¾«Æ· Visual Design Team
Role: Volunteer Information Officer ~ Visual Design Team
~ Visual communication, graphic designs for generic logos for the directory

Skills: Create computer-generated graphics or animation
Skills Cluster: Develop websites or software skills cluster
Skills Cluster Family:
Technology Tools: Graphics or photo imaging software (i.e. Canva)
Occupational Profiles:

Skills: Develop artistic or design concepts for decoration, exhibition or commercial purposes*
Skills Cluster: Produce artistic or design concepts or displays
Skills Cluster Family:

Skills: Design layout of art or product exhibits, displays or promotional materials*
Skills Cluster Family:
Technology Tools: Graphics or photo imaging software (i.e. Canva)
Occupational Profiles: 


91Â鶹¾«Æ· Volunteer Capacity Building Team
Role: Volunteer Information Officer ~ Volunteer Capacity Building Team
~Volunteer Training, Learning & Development
Skills: Develop instructional materials
Skills Cluster: Develop educational materials and programs
Skills Cluster Family: Technology Tools: Video Creation And Editing Software (Camtasia, YouTube), Graphics or photo imaging software (Microsoft Visio)
Occupational Profiles: ; ;

Skills: Develop diagrams or flow charts of system operation
Skills Cluster: Develop operational strategies, plans or procedures
Skills Cluster Family:

Skills: Teach others how to use technology or equipment
Skills Cluster: Teach others how to use computer technology
Skills Cluster Family:
Occupational Profiles: Skills: Train others in computer interface or software use
Skills Cluster: Teach others to use computer technology
Skills Cluster Family: Occupational Profiles: 

Skills: Record information from meetings or other formal proceedings
Skills Cluster: Prepare and utilise legal documentation
Skills Cluster Family: Occupational Profiles: ;91Â鶹¾«Æ· Grants & Partnerships Team
Role: Volunteer Information Officer ~ Grants & Partnerships Team
~Grants Applications, Partnerships, Stakeholders & Networking with Councils, Libraries, Community Groups

Skills: Collect Data About Customer Needs*
Skills Cluster: Provide customer service and communicate information
Skills Cluster Family: 

Skills: Maintain operational records*
Skills Cluster: Maintain operational and production records
Skills Cluster Family: Occupational Profiles: ; ; ;